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Change management and conflict - PDF

Nazli Hussein looks at the causes of conflict and the best ways to deal with it, with the best outcomes for those involved.
Summary

Key to resolving conflict is understanding its causes. Managing people and potential conflict is part of the role of a practice manager. Disagreement is a normal part of life, but it is important to recognise when this has developed into a conflict situation. The way people react to conflict will influence the end results. Well-managed conflict can lead to benefits.

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