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Ideas to help make your practice ‘Caring’ - Form

Shilla Talati looks at the CQC ‘Provider handbook for primary care dental services’, focusing on one of the Five Key Questions: Is the dental practice Caring?

By ‘Caring’ the CQC mean that staff involve and treat people with compassion, kindness, dignity and respect. The regulations covering CQC inspections under the ‘caring’ category are the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Ensuring a practice is caring includes a number of areas within the practice, which can include aspects relating to: patients, staff, dental records and how dental treatments are perceived by patients. Caring includes whether peoples are treated with kindness, dignity, respect and compassion while they receive their care and treatments. Caring includes whether staff are known and trained to take time to interact with patients and those close to them in a respectful, appropriate and considerate manner.

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