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Is your practice well-led?

In this article, Nicki Rowland looks at what is required to ensure that your practice is well-led.

The well-led KLOE is the most common failing point in CQC inspections as there is a clear link between leadership and safety. Agree a mission statement with your team and share a clear vision of what your practice wants to achieve. Plan your quality assurance cycle and delegate tasks accordingly and discuss any area for improvement in team meetings. CQC are looking to see if you are actively seeking feedback from both patients and staff so that their views and experiences drive improvements in your service delivery.

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