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Q&A: How can we free up our phone lines?

Q. We use a remote self-check-in system to regulate patient flow and maintain a safe social distance. However, patients cannot call in, as the line is usually busy. How can we free up our phone lines?
A. Practices’ telephone systems are under extreme pressure now, with triage calls and all other routine calls competing for the lines. Installing additional lines is an added expense when practice funds are severely stretched...

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