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Q&A: What are the key changes to CQC's new KLOEs from April 2018

Q. What are the changes to CQC’s new Key Lines Of Enquiry (KLOEs) from April 2018?
A: CQC’s inspection teams will use this updated framework to assess healthcare services, using the key lines of enquiry (KLOEs) and prompts where they are appropriate. This replaces the previous separate versions for different types of service, published in 2015, which duplicated many of the KLOEs and prompts. They have designed this to simplify the process for organisations that provide more than one type of service.

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